1. Flower arrangements shown here are indicative. We do our best to give better result than shown. It may be possible that actual arrangement varies due to availability of flowers and other reasons beyond our control.
    
2. If ordered flowers / cake /mithai are not available in the respective city or town, we shall deliver available best quality flowers / cake /mithai of equal value.
    
3. Fresh Baked cakes are available only after 10.30 am from bakeries. Thus fresh baked cakes can only be delivered after that time. In exceptional cases you may request to keep the cake prior day in refrigerator & deliver next morning. But we don't advise this.
    
4. All orders accepted on in BHUBANESWAR city. Delivery schedule varies between same day or within three business days depending on the destination city or town.
    
5. Prices listed within the OrissaCards are inclusive all taxes.
    
6. To raise complaint against the quality of product for items delivered , the customer / recipient is required to provide an image of the product delivered within 48 hours of delivery. Refund or Redelivery can also be made depending on nature of the complaint and any decision in this regard will be the sole prerogative of the website.
    
7. We do guarantee the delivery on date . But we don't guarantee the delivery on any particular time. We do try to deliver well within your mentioned time but we do not guarantee that. And normally we shall process the order for delivery as soon as possible ignoring your specific instruction to deliver at or before a particular time.
    
8. In case no date of delivery is mentioned along with order, we shall deliver / dispatch within 24 hours.
    
9. In case a customer wants to cancel an order he needs to do it at least 24 Hours before the date of delivery or the date of shipment. However in all such cases 3% of the ordered amount will be deducted towards credit card processing expenses.
    
10. Incase the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
     
11. All orders are deliver by our own person.
     
12. Orders , including Midnight Orders , received after 4 Pm IST shall normally be processed as next day orders. But we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
     
13. The prices quoted at our website is for FREE delivery within city limits.
     
14. Right of Refusal : www.orissacards.com reserves the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases www.orissacards.com will refund the amount paid by customer in full.
     
15. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your money.
     
16. No claim of whatsoever nature under any circumstances will be tenable other than the claim for 100% refund of payment made. All such claims if any, are to be raised within 24 hours of delivery /non delivery.
     
17. The owners of the site retains the right to refuse any order unconditionally.
     
18. All claims are subject to the jurisdiction of local Court only in Bhubaneswar, Orissa, India.
     
19. If we are unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
     
20. For any order in which problem arises due to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given.

Cancellation Policy

1. Under what circumstances when orders can be cancelled?
   
   To cancel the order, please call 0674-2540711, 9437252147.
   Alternatively, you may send a mail through the Contact Us page.

Refund Policy

• Under what circumstances when refund is possible?
  
  Refund is possible under the following circumstances :
  
  The amount of refund related to an order cancellation is as follows
  Amount Refunded Conditions
  
  100% when credit card has not been charged and flowers/gifts have not been ordered from our supplier.
  
  90% when credit card has been charged and flowers have not been ordered from our supplier.
  
  30% after flowers/gifts have been ordered from our supplier.
  
  0% after the flower/gift leaves our shop/office.
   
• Recipient not satisfied with the flowers/gifts delivered.
  
  If the recipient is not satisfied with the flowers/gifts delivered due to un-fresh flowers or dissatisfied due to quality, the customer who ordered the Flowers/Gifts will be given 100% refund, provided that
  
  ► The recipient refuses to accept the Flowers/Gifts and returns the same instantly at the address stated on the Delivery Order with intact condition. AND
  
  ► Customer writes to us a mail about the reason of dissatisfaction. Please state the Transaction ID, the sender and the recipient's name in the Email Form. This feedback will be used to help us to improve our customer service.
   
• Unavailability of flower/gift types or colors
  
  If the customer has ordered the flower/gift types or colors that are not available (e.g. due to shortage in supply) at that particular moment and cannot be fulfilled within the specified time, the customer will be informed and will be given 100% refund.
   
• Destination of delivery is beyond our coverage
  
  In case any area is out of our specified city list or in case any area is not accessible for any reason beyond our control.
   
• How is the refund procedure being carried out?
  
  Refund will be carried out within three days once one of the above mentioned criteria is met. Once the refund has been successfully processed, you will receive a refund notification via email. Safe keep this refund notification for checking against your monthly credit card bill.

DISCLAIMER

• Whilst we agree to use our reasonable endeavors to ensure that the OrissaCards Site and/or the OrissaCards Services are fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the OrissaCards Site and/or the OrissaCards Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the OrissaCards Site and/or the OrissaCards Service impossible or impractical.
   
• We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with your use or inability to access the OrissaCards Site and/or the OrissaCards Service. This exclusion shall apply in respect of, without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.

GENERAL

• We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the OrissaCards Site and/or the OrissaCards Service from time to time. Any changes will be posted on the OrissaCards Site and it is your responsibility as a customer to review any changes on accessing the OrissaCards Service. Changes will be effective 24 hours after the posting of any such change.
   
• Additionally, we reserve the right to suspend, restrict or terminate access to the OrissaCards Site and/or the OrissaCards Services for any reason at any time.
   
• These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the OrissaCards Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions are held to be invalid or enforceable, the remaining provisions shall remain in full force and effect.
   
• Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
   
• In case of flowers, cakes, sweets (all being perishable items) if the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
   
• The perishable commodities displayed on the site and the actual products delivered will be similar and may not be exact replicas as these items are hand-made and can vary. However, in all such cases the quantity specified in the order will be provided as desired. We recommend customer to refrigerate the cakes on delivery (if it is to be used after half an hour or more).